Refund policy

Last updated: 23 September 2026

We want you to love your ALERON pieces. If something isn't right, you can return or exchange it within 14 days of receiving your order, no reason needed.

What can be returned

Items must be:

Unworn and unused
In their original condition
With all original tags and packaging attached
Free from stains, perfume, makeup or any signs of wear

Items that don't meet these conditions can't be accepted and will be sent back to you.

Faulty or incorrect items

If your item arrives faulty or damaged, or isn't what you ordered, contact us within 30 days of receiving it. We'll collect it at no cost to you and send a replacement or give you a full refund.

How to return or exchange

Email nadaahmed9954@gmail.com with your order number and the item you'd like to return or exchange.
We'll confirm your request and arrange a pickup from your address with our courier, ShipBlu.
Pack the item securely in its original packaging, with the tags still attached.

Return shipping

Return shipping is paid by the customer. For refunds, the pickup fee is deducted from the amount refunded. If your item is faulty or we sent the wrong item, we cover return shipping in full.

Refunds

Once we've received and checked your return, we'll let you know whether it's approved. Approved refunds are paid in your choice of:

Bank transfer
InstaPay
Mobile wallet
Store credit for a future order

Orders paid online by card are refunded to the original card. Please allow a few business days for the refund to reach your account.

Exchanges

To change size, ask for an exchange when you contact us. Exchanges depend on availability; if your size is sold out, we'll offer a refund or store credit instead.